FAQs

General Questions

What currency are the prices displayed in?

All prices on our site are listed in USD for your convenience.

When will my order ship?

We work hard to get your order out as quickly as possible! Orders ship within 2 to 3 business days. After that, delivery usually takes 10 to 15 days. You’ll receive a tracking number within 3 to 5 days after shipping. If you haven’t received one after 7 business days, email us at info@dreamexito.com.

Orders & Returns

Can I return my order if I’m not happy with it?

If your item is defective or damaged, tell us within 7 days and we will send a replacement or refund, and we pay the return shipping. For any other reason you have 30 days from delivery to return it for a full refund, and you pay the return shipping. Once we receive it, we’ll process your refund. Be sure to include your name and order number with your return.

📌 If your order is still in transit, please wait for it to arrive before requesting a return.

Can I cancel my order?

Yes! You can cancel anytime before your order ships for a full refund. If it has already been dispatched, simply use our return process for a refund.

Shipping & Address Issues

What if I entered the wrong shipping address?

Mistakes happen! If you notice an incorrect address, reply to your order confirmation email and notify us within 24 hours at info@dreamexito.com. After 24 hours, we won’t be able to modify the address, and refunds won’t be possible.

How long does shipping take?

We ship to all 50 U.S. states. Delivery usually takes 10 to 15 days after your order ships.

Contact Us

Have a question that’s not listed here?

We’re here to help! Reach out, and we’ll get back to you ASAP. To speed things up, please include your order number and clearly describe your concern.

📧 Contact emails:

📞 Call Us:

We look forward to assisting you!